Many companies choose to establish a Scandinavian Customer Service Centre (CSC). The services provided in the CSC’s evolve from traditional call centre services to multifunctional services with more complex tasks including telemarketing, CRM and database management. This upgrading calls for highly qualified labour and an attractive location to constantly attract new recruits.
Copenhagen offers:
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A preference for open and honest communication – a long history of being a “service country” ensures very high service standards
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An extended recruitment base in Copenhagen and the Øresund region >> Read more
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A high number of native speakers of the Scandinavian languages as well as English, German and French >> Read more
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Some of the most flexible labour regulations in Europe >> Read more
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Large availability of IT graduates and experts as well as easy access to newest technology >> Read more
Some of the foreign companies with a Customer service centre in Copenhagen:
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3, video mobile company
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Dell Computers
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IBM Software Manufacturing Solutions
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The Gillette Company
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Unisys
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3M
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Ascom Nordic
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BASF
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BMC Software
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Carnegie Bank
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Compucard Nordic
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CSC Computer Management
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Diners Club Nordic
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Dun Bradstreet
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McPhone
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Olicom
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Quelle
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SOS International
